Best Available Evidence

BEST AVAILABLE EVIDENCE

BEST AVAILABLE EVIDENCE


If you believe you qualify for Extra Help and you're paying an incorrect cost-sharing amount when you get your prescription(s) at the pharmacy, there is a process called "Best Available Evidence" (BAE) we use to determine your cost sharing amount(s). As part of the BAE process, you either request assistance in obtaining evidence of your proper co-payment level, or, if you already have the evidence, provide this evidence to us.

Please contact Member Services at

1-855-580-1689 (TTY 711), Monday - Sunday from 8 a.m. – 8 p.m.

with any questions regarding best available evidence.


The Centers for Medicare & Medicaid Services (CMS) Best Available Evidence policy is available here

MEDICARE DISCLAIMER

MeridianComplete is a health plan that contracts with both Medicare and Illinois Medicaid to provide benefits of both programs to enrollees.

 

You can get this document in Spanish, or speak with someone about this information in other languages for free. Call

1-855-580-1689 (TTY users should call 711)

,

Monday - Sunday, 8 a.m. to 8 p.m.

  The call is free.

 

Usted puede obtener gratuitamente este documento en español o hablar con alguien sobre esta información en otros idiomas. Llame al

1-855-580-1689

(los usuarios de TTY deben llamar al 711), lunes a domingo, de 8 a.m. a 8 p.m. La llamada es gratuita.

 

Limitations, copays, and restrictions may apply. For more information, call MeridianComplete Member Services or read the MeridianComplete Member Handbook. Benefits, List of Covered Drugs, pharmacy and provider networks and/or copayments may change from time to time throughout the year and on January 1 of each year

The List of Covered Drugs and/or pharmacy and provider networks may change throughout the year. We will send you a notice before we make a change that affects you.

 

Copays for prescription drugs may vary based on the level of Extra Help you receive. Please contact the plan for more details.

 

For certain kinds of drugs, you can use the plan’s network mail-order services. We also have an optional automatic mail-order delivery program under which we will automatically fill all new prescriptions your health care provider sends to us, as well as refills for prescriptions that have already been filled but are running out. Usually a mail-order pharmacy order will get to you in no more than 5 days. If you experience any problems receiving your mail order prescription, call Member Services at

1-855-580-1689 (TTY users should call 711)

.

Page Last Modified: 11/20/2017 2:43:27 PM