Contact

Call

Member

Services at

866-821-2308 (TTY 711), 24 hours a day, 7 days a week

with any questions. You can also use our Live Chat for fast and friendly service (on the left side of the page).

Email support is available at Memberservices.IL@mhplan.com

Health Library

The Health Library is a free resource exclusively for Meridian members where you can get tips to help you manage your health.


ACCESS HEALTH LIBRARY

FAQS


 

You’ve got questions, we’ve got answers. If there’s a question you can’t find the answer to on our website, call

Member

Services at

866-821-2308 (TTY 711), 24 hours a day, 7 days a week
General

What kind of health plan is MeridianHealth?


Meridian’s Managed Long Term Services and Supports (MLTSS) is a Medicaid managed care plan that partners with the State of Illinois to furnish your Long Term Supports and Services.


What is the phone number and hours of operation for MeridianHealth?


You can reach the Care Coordination Support Specialist team at 866-821-2308 (TTY 711), Monday - Friday, 24 hours a day.

How do I replace my Member ID card?


You can call our Care Coordination Support Specialists at 866-821-2308 (TTY 711) from 8 a.m.- 8 p.m.

You can call our Member Services Department at:

866-821-2308 (TTY 711), 24 hours a day, 7 days a week

Do you offer interpreter services for non-English speakers?


Yes, we offer interpreter services for over 140 different languages. Interpreter services are offered telephonically or face-to-face. For face-to-face inquiries, you can reach the Care Coordination Support Specialist team at 866-821-2308.

Multi-Language Insert


What is a PCP?


A Primary Care Provider (PCP) is a person who practices medicine. A provider can be a doctor, a nurse practitioner, a physician assistant, or other health care professional.

Contact your Medicare/Medicaid provider to find a PCP in your area.


Does

Meridian MLTSS

have copays?


No,

Meridian MLTSS

does not charge co-pays for any covered services.


Does MeridianHealth cover dental services?


Meridian MLTSS does not cover dental services.


Does

Meridian MLTSS

cover routine eye care (vision services)?


Meridian MLTSS does not cover vision services. Contact your Medicare/Medicaid Plan to learn more about vision benefits that may be available to you.


Does

Meridian MLTSS

help with transportation?


Yes, Meridian does offer help with transportation. Please refer to your Member Handbook for more information.  You can schedule your gas reimbursement up to 30 days BEFORE your appointment date. The earlier you let us know about your transportation needs, the better we can help you.  We may also be able to provide alternative methods of transportation based on needs or medical necessity."


BEHAVIORAL HEALTH

What is behavioral health?


Behavioral health is a type of health care that offers mental health and substance abuse counseling.


How do I find behavioral health services?


Call our Behavioral Health Department at 888-222-8041 if you need help finding a behavioral health provider in your area.


Do I need a referral from my PCP for behavioral health services?


No, you do not need a referral from your PCP (Primary Care Provider) for certain covered outpatient services. Please call our Behavioral Health department at 866-796-1167 if you have questions about whether your service is covered.

 


What is Prior Authorization? Do I need it for behavioral health services?


Prior Authorization means that a service must be approved before you get that service. Prior Authorization is not needed for outpatient behavioral health services from MeridianHealth.

 

You can reach MeridianHealth's Behavioral Health department Monday through Friday from 7 a.m. to 5 p.m. at 866-796-1167.

 

If you are having a Behavioral Health crisis or emergency please call 911.


How can I make sure that I have an authorization for inpatient, day program or alcohol and substance abuse services?


Meridian MLTSS does not cover inpatient behavioral health stays. 


Can I continue to see the same behavioral health provider that I am currently seeing?


Meridian allows you to continue to see the same behavioral health provider during your continuity of care window.


What is Step Therapy?


Sometimes more than one medication can be used to treat your condition. Step therapy means that one medication must be tried first before another medication can be tried. Your healthcare provider or pharmacist can explain which medication must be tried first.


You may opt out of MLTSS at any time if you choose to enroll in a Medicare-Medicaid Alignment Initiative (MMAI) plan. Interested in learning more about this? Call Illinois Client Enrollment Services at 877-912-8880 (TTY 866-565-8576) Monday - Friday, 8 a.m. to 7 p.m.


Page Last Modified: 1/9/2018 1:37:46 PM